FAQ's

Here at Frank’s, we’re committed to quality and great customer service! When you shop with us, we want you to feel that we have surpassed your expectations. 

FRANK’S GUARANTEED FIT (IN STORE FIT ONLY)

If you are fit by Frank’s in-store, we will guarantee the fit on the uppers and lowers (around the leg and foot). If there are any issues, we will fix or rebuild the boot to correct any errors in the fit.

FIT SHEET SUBMITTAL

If you opt to submit a fit sheet, sending in a fit sheet doesn't guarantee a perfect fit, as many inconsistencies in the drawing and measurements will occur. The angle of pen, incorrect measurements, poor tracing of the foot and not following instructions will yield improper fit. The tracing doesn't give us a 3-D view of the foot or leg. 

If there is a need for special uppers, a higher probability of error may occur, when you have someone take the measurements of your leg. Therefore, we cannot guarantee the fit of the upper.

Safety or a hard structured toe cannot be guaranteed, as we purchase steel and composite inserts from a third-party supplier. Rubbing or any contact in the toe box is not covered by our warranty.

FINDING YOUR SIZE FOR IN STOCK BOOTS 

Our in-stock boots are handcrafted for durability and comfort, using the same quality materials as our custom builds. They follow a standard size scale, so it’s important to measure properly before ordering. Here's a link to help you find your in stock size: https://franksboots.com/pages/find-your-in-stock

FRANK’S HANDMADE BOOTS

WARRANTY

Every handmade boot is completely individual based upon the natural flaws and beauty of the hide. Our hides are extensively tanned in process of becoming ready to use, Franks is limited in our ability to guarantee variations in consistency and imperfections present in the natural leather. This includes variances in leather color, the cleanliness of lighter colored hides and imperfections, such as slight blemishes present in natural leather. Natural streaking, texturing, and isolated discoloration are not covered under our warranty policy. Please see our Leather Characteristics disclaimer: 

PLEASE NOTE: WE DO NOT WARRANTY IF YOU CHOOSE TO USE PARACORD LACES OR KEVLAR—IT HAS NO STRETCH AND GIVE LIKE LEATHER, AND MAY PULL OUT THE HOOKS AND EYES. 

RETURN POLICY

Upon inspection and at our sole discretion, all returns will be considered on a case-by-case basis. If it is found that the boots have been worn outside or deemed in “used” condition, they may qualify as non-returnable. A 20% processing/service fee is charged on all Frank’s Boots. All returns must be in new, unworn condition with original packaging and sales receipt within 30 days. Return shipping costs will be the responsibility of the customer. 

If it is found to be a result of material or workmanship flaws, we will guarantee it for a period of up to 1 year from the purchase date. We do not warranty boots damaged by fire, or other natural elements, or normal wear and tear. Freight charges are not covered under warranty.

We cannot guarantee the comfort of a safety toe boot, as we purchase steel and composite inserts from a third-party supplier, so any rubbing or contact in the toe box is not covered by our warranty. Please contact us with your concerns and we will determine what repairs are necessary.

All returns must have a return authorization number issued by Frank's. To request an RMA#, you must call in and speak with one of our sales associates and explain the reason you are sending them back to receive approval to do so. Please call us at: (509) 309-2903.

ORDER CANCELLATION

All cancellations will be accepted on a case-by-case basis. A 20% cancellation fee will be incurred if your order is cancelled prior to the start of production. If you choose to cancel your order once production has begun, a cancellation fee will be incurred, based upon how far along in the process they are, up to 50%. Some orders may not qualify for cancellation.

ALL OTHER BRANDS

RETURNS

All returned boots must be in new and unworn condition with original packaging and sales receipt. All returns will be considered on a case-by-case basis. If it is found that the boots have been worn outside or deemed in “used” condition, they would qualify as non-returnable. Return shipping costs will be the responsibility of the customer.

All returns must have a return authorization number issued by Frank's. To request an RMA#, you must call in and speak with one of our sales associates and explain the reason you are sending them back to receive approval to do so. Please call us at: (509) 309-2903. Additionally, a 20% restocking fee may apply.

SPECIAL ORDERS

For special orders, we can assist with ordering a specific brand or size, in the brands we carry in store or online. All special orders are final sale and non-refundable.

RESOLES, REBUILDS & REPAIRS: 

A great advantage of handmade boots is they can be resoled or completely rebuilt. We are experienced with all brands of Pacific Northwest handmade boots, as well as western boots. 

At Frank’s, we hope to have a long-standing relationship with you, so we want your boots to last a good, long time. We know your boots work as hard as you do, and we can help you determine if you need a resole or rebuild.

RESOLE

A resole includes new soles and heels, our technicians check all stitching, shine, polish and patch tongues. If necessary, we will replace tongues for an additional charge. If mid soles need to be replaced, an additional fee will apply. 

To purchase a Resole, click here

REUILD

A rebuild replaces all the materials and leather, except for the upper portion of your boot. The upper is the part that forms around your ankle. We use your original upper and replace shanks (arches), vamps (toe piece), soles, heel counters, worn hooks or eyes, re-stitch any bad seams, and clean and polish your boots. In some cases, due the condition of the heel counter, the leather may not need to be replaced.  Upon completion, it will feel like a brand new pair of boots, but they’ll already be broken in to fit your ankle and leg. Please note: Tongues are not included in a rebuild. If necessary, we will replace tongues for an additional fee.

To purchase a Rebuild, click here

If it is determined that additional work and charges are necessary, we will complete these to assure the quality of your boot.

Mail or bring your boots to: 3805 N Market Street, Spokane, WA 99207

SHIPPING

• Shipping & handling costs for Frank’s handmade boots are approximated at $35.95 for shipping within the continental US. While we do ship outside the continental US, additional shipping charges may apply. Shipping can be quoted via phone or email.

• We can ship via FedEx Ground, UPS, or USPS. 3-day Air, 2-day Air, or Next Day Air are available. Additional fees apply. If any option other than standard ground shipping is chosen, rates are quoted on a case by case basis.

• Return shipping costs will not be covered under any circumstances.

DEPOSIT FOR TRY ON BASED FITTING

In the case of try-on boot sent, a 100% deposit is collected for the price of the value of the try-on boot used. If the price of the boot differs from the try-on pair, the total will be adjusted.

PAYMENTS

We accept all major credit cards including: MasterCard, Visa, American Express, Discover and PayPal.

STORE HOURS

Our store hours are 9:00 AM – 5:00 PM (PST), Monday-Friday and 10:00 AM – 2:00 PM (PST) on Saturdays.

CONTACT INFO

The quickest way to contact us with questions or concerns--Call: 1-509-309-2903

For changes to your order, order status, or questions about your order, Email: orders@franksboots.com

For general questions, Email: info@franksboots.com 

Our Location: Frank’s Boot Co., 3805 N Market Street, Spokane, WA 99207

 We take customer service and fitting seriously! Thank you for visiting, we look forward to serving you!

*Production lead times, given verbally or in writing, are only an estimate.*