Here at Frank's, we're committed to quality and great customer service! When you shop with us, we want you to feel that we've surpassed your expectations. We are a handmade boot company built on custom fitting, using precise hand measurements, so we ask that you choose your boot options carefully and read the return policy below.
When choosing the Standard Option or Design My Own Boot option, it's always best if you've been fit by us and know your size. We offer a conversion chart, however it is meant to be used as a guideline, not a guarantee of the fit. We encourage our customers to reach out by phone or email (shown below) if they need assistance with choosing a size.
Every handmade boot is completely individual, based upon the natural flaws and beauty of the hide. Because our hides are extensively tanned in process of becoming ready to use, we are limited in our ability to guarantee variations in consistency and imperfections present in the natural leather. Discoloration, streaking and texturing are not covered in our warranty.
Upon inspection and at our sole discretion, all returns will be considered on a case by case basis. If it is found that the boots have been worn outside or deemed in “used” condition, they may qualify as non-returnable. A 15% restocking/service fee is charged on all Frank’s Boots. All returns must be in new, unworn condition with original packaging and sales receipt within 30 days. Return shipping costs will be the responsibility of the customer.
If it is found to be a result of material or workmanship flaws, we will guarantee it for a period of up to 1 year from the purchase date. We do not warranty boots damaged by fire, or other natural elements, or normal wear and tear. We cannot guarantee the comfort of a safety toe boot, as we purchase steel and composite inserts from a third party supplier, so any rubbing or contact in the toe box is not covered by our warranty. Please contact us with your concerns and we will determine what repairs are necessary.
All returns must have a return authorization number issued by Frank's. To request a Return/Exchange Form, please call us at: (509) 309-2903 or Email: firstname.lastname@example.org. Upon receipt of your completed form, we will provide you with a return authorization number to include with your return.
All cancellations will be accepted on a case by case basis. A 20% cancellation fee will be incurred if your order is cancelled prior to the start of production. If you choose to cancel your order once production has begun, a cancellation fee will be incurred, based upon how far along in the process they are, up to 50%.
*Production lead times, given verbally or in writing, are only an estimate.*