Here at Frank's, we're committed to quality and great customer service! When you shop with us, we want you to feel that we've surpassed your expectations. We are a handmade boot company built on custom fitting, using precise hand measurements, so we ask that you choose your boot options carefully, read the Purchase Disclaimer and FAQs/Warranty/Returns section.
YOU UNDERSTAND THAT:
- All returns will be considered upon inspection and at our sole discretion, on a case-by-case basis. If it is found that the boots have been worn outside or deemed in “used” condition, they may qualify as non-returnable. A 20% processing/service fee is charged on all Frank’s Boots. All returns must be in new, unworn condition with original packaging and sales receipt within 30 days. Return shipping costs will be the responsibility of the customer.
- If it is found to be a result of material or workmanship flaws, we will guarantee it for a period of up to 1 year from the purchase date. We do not warranty boots damaged by fire, or other natural elements, or normal wear and tear.
- We cannot guarantee the comfort of a safety toe boot, as we purchase steel and composite inserts from a third-party supplier, so any rubbing or contact in the toe box is not covered by our warranty. Please contact us with your concerns and we will determine what repairs are necessary.
- Every handmade boot is completely individual based upon the natural flaws and beauty of the hide. Our hides are extensively tanned in process of becoming ready to use, Franks is limited in our ability to guarantee variations in consistency and imperfections present in the natural leather. This includes variances in leather color, the cleanliness of lighter colored hides and imperfections, such as slight blemishes present in natural leather. Natural streaking, texturing, and isolated discoloration are not covered under our warranty policy.
Please see our FAQs/Warranty/Returns page for more information
*Production lead times, given verbally or in writing, are only an estimate. *