If you've previously owned a PNW Handmade Boot:
We can transfer over sizes quite easily. You can email email@example.com or call us at 509-309-2903 to explain sizing differences.
If this is your first handmade boot:
Download the fit sheet, print it out and READ the directions thoroughly. Here are the most important things to remember:
- Take a minute to watch the video & read through all the instructions.
- Make sure to be standing up while having someone else trace your feet.
- Use a thin barrel pen.
- Do not print your fit sheet double sided.
- Please mail your completed fit sheet to:
Allow up to 2 weeks for your fit sheet to arrive. It’s best to use registered mail, so you'll have a tracking number. This will be your confirmation that it has been received and avoid having to call the store and check. When your fit sheet arrives, it is date stamped and will be matched up with your order. You then go in queue to be assessed by our fit consultant. We have quite a few that come in daily, so we really appreciate your patience, as it may take up to 4 weeks to receive your assessment phone call.
The lead time on a MTO boot is currently at 12-16 weeks and starts from the day your order is placed and/or matched up with your fit sheet.
If a try-on is sent to you, the 12-16 week countdown begins when your try-on boot has been returned and received by us.
If it is determined at the time of your fit sheet evaluation, that a custom last or custom upper is necessary, there will be additional fees applied and lead time will be longer.
Instructional video on how to fill out a fit sheet: