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CUSTOMIZE AN ONLINE ORDER:

Once you've submitted your online order, you must send any change order requests within 48 hours of placing your order to orders@franksboots.com

  • We suggest email immediately after placing your order
  • Use your online order # as a reference
  • Include the name you placed the order under
  • State your Limited Edition leather choice(s) and specify Smooth, Roughout or SM/RO
  • Include custom options that are not available online, such as stitching color, type of toe cap, etc.
Please understand changes cannot be made after this point, so choose carefully. Your order will already be ticketed and in queue for production. ONLY ONE CHANGE REQUEST PER ORDER WILL BE ACCEPTED.

Confirmation email of your changes may take up to 5-7 business days. During a promotion period, it may take longer. We appreciate your patience.

NEW!!

CHECK ON STATUS OF YOUR ORDER:

We are pleased to announce that we now offer a Status@FranksBoots.com email. You can check the status of your order and the status of your fit sheet assessment. Please allow 1-3 business days for an answer. 

CURRENT LEAD TIMES:

All lead times are always an estimate as many factors can affect production times. We are currently estimating 12-16 weeks from your order date, give or take. However, if you submitted a fit sheet, please know we are working diligently to assess as many as we can in a given day. We are currently receiving a high volume of fit sheets and it is a very lengthy process--we appreciate your patience.

We value and appreciate your patience. We're so grateful for your order and your excitement!

TO ORDER BY PHONE:

You can place an order by phone by calling us at 509-309-2903

VISIT OUR STORE:

Franks Boot Company
3805 North Market Street
Spokane, Washington 99207


SEND COMPLETED FIT SHEETS BY MAIL ONLY TO:

Franks Boot Company
3805 North Market Street
Spokane, Washington 99207

FOR GENERAL QUESTONS:

For the fastest response time, please forward your general fit and customization questions to us via DM on Instagram or Facebook Messenger at Franks Boot Company or you may use the form below, but response time is slower: