TERMS OF SERVICE

Effective Date: September 8, 2026

These Terms of Service (“Terms”) govern your use of the Frank’s Boot Company website, your purchase of products or services from us, and, where applicable, wholesale and dealer transactions with Franks Boot Company.

Throughout these Terms, “Frank’s,” “Frank’s Boot Company,” “we,” “us,” and “our” refer to Franks Boot Company.

By accessing our website, creating an account, placing an order, purchasing a product or service, or otherwise using our website, you agree to these Terms and any policies referenced within them, including our Return, Exchange & Cancellation Policy, Shipping Policy, Privacy Policy, and any additional terms presented in connection with a particular product, promotion, service, wholesale transaction, or dealer relationship.

If you do not agree to these Terms, please do not use our website or place an order.

1. BUSINESS INFORMATION

Franks Boot Company
3805 N Market St
Spokane, WA 99207
United States

Phone: (509) 309-2903
Email: Orders@franksboots.com

Our online store is operated through Shopify and may use third-party providers for payment processing, shipping, analytics, marketing, financing, and other services necessary to operate our business.

2. ELIGIBILITY AND USE OF OUR WEBSITE

By using our website or placing an order, you represent that you are legally capable of entering into a binding agreement.

You agree not to use our website or services for any unlawful, fraudulent, abusive, or unauthorized purpose.

You may not:

• Attempt to gain unauthorized access to our website, accounts, systems, or networks.
• Introduce viruses, malicious software, or other harmful code.
• Interfere with the operation or security of our website.
• Use automated systems to scrape, copy, or commercially exploit our website or content without authorization.
• Submit false or fraudulent information.
• Use our website in a manner that violates applicable law or the rights of another person or business.

We reserve the right to refuse service, restrict access, cancel an account, or cancel an order when we reasonably believe our website, employees, payment systems, promotions, or services are being misused.

3. PRODUCT INFORMATION

We make reasonable efforts to provide accurate product descriptions, specifications, photographs, pricing, sizing information, and other information.

However, minor errors, omissions, or differences may occasionally occur.

Product photographs are intended to represent our products as accurately as reasonably possible. Actual colors and appearance may vary because of photography, lighting, monitor or device settings, and the natural characteristics of the materials used.

Frank’s reserves the right to correct errors, inaccuracies, or omissions and to update product information when necessary.

4. HANDMADE PRODUCTS AND NATURAL MATERIALS

Many Frank’s products are handmade and incorporate natural materials, including leather.

Natural leather may vary in:

• Color
• Grain
• Texture
• Pull-up
• Dye absorption
• Markings and scars
• Creasing
• Surface appearance

Leather may also change in appearance through wear, conditioning, exposure to light, moisture, and normal aging.

Because our boots are individually made, small differences in stitching, finishing, edge appearance, component placement, leather characteristics, and other handmade details may occur from pair to pair.

Reasonable variations associated with natural materials and handmade construction are not, by themselves, considered defects in materials or workmanship.

5. SIZING AND FIT

Frank’s may provide customers with sizing information, fit sheets, measurement instructions, sizing recommendations, or assistance from our employees.

These services are intended to help customers select an appropriate size but do not constitute a guarantee of fit or comfort.

Feet vary in shape, width, volume, arch structure, toe structure, and individual sensitivity. Boot fit may also be affected by sock choice, insoles, intended use, break-in, and personal preference.

Customers are responsible for providing accurate measurements and information when requested and for reviewing their sizing information before placing an order.

A sizing recommendation made by a Frank’s employee, whether based on measurements, a fit sheet, previous footwear, a conversation, or other information, is guidance only and does not guarantee that a particular size or configuration will provide the customer’s preferred fit.

Returns or exchanges relating to sizing are governed by our Return, Exchange & Cancellation Policy.

6. SAFETY TOE AND OCCUPATIONAL FOOTWEAR

Certain Frank’s boots may be available with steel, composite, or other safety-toe components supplied by third-party manufacturers.

Unless a product is specifically represented as meeting a particular certification or safety standard, customers should not assume that the product meets a specific workplace requirement.

Customers are responsible for determining whether footwear purchased from Frank’s satisfies the requirements of their employer, occupation, jobsite, or applicable safety regulations.

Because safety-toe inserts are supplied by third parties and individual foot shapes vary, Frank’s cannot guarantee individual comfort with steel or composite safety toes.

Rubbing, pressure, or contact involving a safety-toe insert is not, by itself, considered a defect in materials or workmanship.

Safety-toe warranty claims are subject to our published warranty terms.

7. MADE-TO-ORDER AND DESIGN MY OWN BOOTS

Many Frank’s Boots are manufactured specifically for the customer after an order is placed.

Customers purchasing through our Design My Own program or another made-to-order program are responsible for carefully reviewing all selected options before submitting the order.

These selections may include, but are not limited to:

• Size and width
• Boot height
• Leather
• Upper and lower leather combinations
• Last
• Toe configuration
• Sole
• Heel
• Hardware
• Stitching
• Lineman or specialty features
• Other available custom options

48-Hour Order Change Window

Customers may request changes to a made-to-order or custom boot within 48 hours of placing the order.

After the 48-hour period has passed, the order is considered locked and changes may be refused.

Any requested change is subject to material availability and production feasibility. If an approved change affects the price of the order, the customer will be responsible for any additional amount due, or an applicable difference may be credited or refunded as appropriate.

An approved change may also affect the estimated production timeframe.

The 48-hour change window applies to modifications to an order and does not alter the cancellation provisions contained in our Return, Exchange & Cancellation Policy.

Design My Own and other identified custom products are subject to the final-sale provisions contained in that policy.

Nothing in these Terms eliminates any cancellation, refund, or other consumer right that cannot legally be waived.

8. MATERIAL AND COMPONENT AVAILABILITY

Leather, soles, hardware, and other bootmaking materials are subject to availability.

Occasionally, a material or component selected when an order was placed may become unavailable because of supplier changes, discontinuation, inventory shortages, quality issues, or other circumstances.

If an unavailable material substantially affects an order, Frank’s may contact the customer to discuss available alternatives, additional production time, or other available options.

We will not knowingly make a material substitution that substantially changes the appearance or intended construction of a customer’s boot without attempting to communicate with the customer when approval is reasonably necessary.

9. ORDERS AND ORDER ACCEPTANCE

Submitting an order does not prevent Frank’s from reviewing the order for accuracy, manufacturability, product availability, material availability, suspected fraud, payment issues, pricing errors, or other problems.

Frank’s reserves the right to refuse or cancel an order when reasonably necessary, including because of:

• Pricing or website errors.
• Product or material availability.
• Suspected fraud.
• Unauthorized or declined payment.
• Duplicate or accidental orders.
• A configuration that cannot reasonably be manufactured.
• Abuse or misuse of promotions or discount codes.
• Violation of these Terms.

If Frank’s cancels an order that has already been paid and no applicable cancellation fee or other lawful charge applies, the appropriate refund will be issued.

10. PRICING

Prices displayed on our website are in U.S. dollars unless otherwise stated.

Prices, products, specifications, configurations, and availability may change without notice.

Applicable taxes, shipping charges, customization charges, and other disclosed fees may be added to the order total.

If a product is mistakenly listed at an incorrect price because of a typographical, technical, system, or other error, Frank’s reserves the right to correct the error.

If an affected order cannot be honored at the incorrectly displayed price, Frank’s may cancel the affected item or order and refund amounts paid for the cancelled merchandise.

11. PAYMENT

Customers agree to provide current, complete, and accurate billing, shipping, and payment information.

By providing a payment method, you represent that you are authorized to use it.

Payments may be processed through Shopify or another third-party payment provider.

Financing or installment-payment options provided by third parties may be subject to additional terms established by those providers.

Frank’s does not control the approval process, financing terms, interest rates, fees, or other requirements imposed by a third-party financing company.

12. PRODUCTION AND LEAD TIMES

Many Frank’s products are made to order.

Production lead times displayed on our website are estimates based on current production conditions and are not guaranteed completion or delivery dates unless we expressly state otherwise.

Production time can be affected by:

• Order volume
• Material availability
• Supplier delays
• Production requirements
• Quality-control considerations
• Equipment issues
• Staffing
• Complexity of a particular order
• Events outside our reasonable control

Frank’s will make reasonable efforts to fulfill orders within the estimated timeframe provided.

If we determine that an order cannot be shipped within a timeframe we expressly represented or within a timeframe required by applicable law, we will provide any notice, delay option, cancellation opportunity, or refund required by applicable law.

13. SHIPPING AND DELIVERY

Shipping options, charges, processing information, and other shipping requirements are described in our Shipping Policy.

Customers are responsible for providing a complete and accurate shipping address.

Frank’s is not responsible for delays caused by shipping carriers, weather, natural disasters, customs processing, transportation interruptions, incorrect customer-provided addresses, or other events outside our reasonable control, except where responsibility cannot legally be excluded.

Customers should contact Frank’s promptly if a shipment is lost, damaged, incorrectly delivered, or otherwise experiences a shipping problem so that we can determine what assistance or carrier claim may be available.

14. INTERNATIONAL ORDERS

Frank’s ships certain products internationally.

International customers are responsible for ensuring that products purchased from Frank’s may lawfully be imported into their destination country.

International shipments may be subject to:

• Customs inspections
• Import duties
• Tariffs
• Value-added taxes
• Brokerage fees
• Local taxes
• Other government or carrier-imposed charges

Unless these amounts are specifically collected by Frank’s at checkout or otherwise stated as included in the purchase price, they are the responsibility of the recipient.

Frank’s does not control international customs agencies and cannot guarantee how long customs clearance will take.

Delays caused by customs processing or local authorities are outside Frank’s reasonable control.

International customers remain subject to our applicable Return, Exchange & Cancellation Policy and Shipping Policy.

15. RETURNS AND EXCHANGES

All returns and exchanges are governed by our Return, Exchange & Cancellation Policy, which is incorporated into these Terms by reference.

Certain products, including Design My Own boots, custom or hand-cut uppers, factory seconds, mis-mates, and other products identified as final sale, are not eligible for standard returns or exchanges.

Customers should review the Return, Exchange & Cancellation Policy before placing an order.

Nothing in these Terms or our return policy limits rights that cannot legally be waived.

16. ORDER CANCELLATIONS

Order cancellation requests are governed by our Return, Exchange & Cancellation Policy.

Because made-to-order products require labor, materials, planning, and production resources, cancellation fees may apply.

Cancellation eligibility and applicable fees may depend on whether production has begun and how far an order has progressed through the production process.

Nothing in our cancellation policy limits a cancellation or refund right required by applicable law.

17. WARRANTY

Frank’s Boots are covered against qualifying defects in materials and workmanship for the period and under the conditions stated in our warranty policy.

Our warranty does not cover conditions excluded under that policy, including normal wear and tear or certain damage caused by misuse, fire, natural elements, improper care, accidents, or other circumstances outside the scope of the warranty.

Warranty eligibility and the appropriate remedy are determined after evaluation of the product and the circumstances surrounding the claim.

This warranty does not limit any rights or remedies that cannot legally be limited.

18. REPAIRS, REBUILDS AND RESOLES

Repair, rebuild, resole, and other footwear services may be subject to separate pricing, inspection requirements, eligibility requirements, and service terms.

Submission of footwear for evaluation does not guarantee that the footwear can be repaired or rebuilt.

The condition of the footwear may require additional work or may make a requested service impractical or impossible.

If the necessary work materially differs from the service originally requested, Frank’s may contact the customer for approval before proceeding when additional authorization is appropriate.

19. PROMOTIONS, DISCOUNTS AND LIMITED RELEASES

Promotions, discount codes, giveaways, limited releases, presales, and special offers may be subject to additional terms.

Unless otherwise stated:

• Promotional offers have no cash value.
• Promotions may not be combined with other offers.
• Promotions may be limited to specified products or customers.
• Promotions may have quantity restrictions.
• Promotional pricing may be available only during a specified period.
• Certain customizations, special materials, or products may be excluded.

Frank’s may cancel, modify, or correct a promotion when reasonably necessary because of an error, suspected fraud, abuse, technical issue, inventory limitation, or other reasonable circumstance, subject to applicable law.

Limited-edition and limited-quantity products are available only while supplies or ordering capacity remain available.

20. WHOLESALE AND DEALER SALES

These Terms also apply to wholesale, dealer, and other business-to-business purchases from Frank’s unless the parties have entered into a separate written agreement governing the transaction.

Wholesale and dealer transactions may be subject to additional terms regarding:

• Pricing
• Minimum quantities
• Payment
• Shipping
• Returns
• Territory
• Resale
• Product availability
• Lead times
• Promotions
• Branding
• Other commercial requirements

These additional terms may appear in a dealer agreement, wholesale agreement, quote, purchase order acceptance, invoice, or other written agreement issued or accepted by Frank’s.

If a separate written wholesale or dealer agreement conflicts with these Terms, the more specific written agreement will control with respect to the wholesale or dealer transaction.

Wholesale and dealer pricing is intended for authorized business customers and may not be transferred or used by unauthorized purchasers.

21. WEBSITE ACCOUNTS

If our website allows customers to create accounts, customers are responsible for maintaining the confidentiality of their account information and passwords.

Customers are responsible for activity occurring through their account to the extent permitted by law.

Please notify Frank’s promptly if you believe your account has been accessed or used without authorization.

22. REVIEWS, PHOTOGRAPHS AND CUSTOMER CONTENT

Customers may submit reviews, photographs, videos, comments, testimonials, feedback, ideas, or other content to Frank’s through our website, email, direct message, social-media communication, contests, campaigns, or other submission methods.

You represent that content you submit:

• Is yours or that you have permission to provide it.
• Does not infringe another person’s intellectual-property, privacy, publicity, or other rights.
• Does not contain unlawful or intentionally misleading material.

When you voluntarily submit photographs, videos, reviews, testimonials, or other content directly to Frank’s for sharing, publication, promotion, or discussion, you grant Frank’s a non-exclusive, worldwide, royalty-free license to reproduce, display, repost, and share that content through Frank’s-owned websites, email communications, and organic social-media channels.

You continue to own your original content.

As a business practice, Frank’s will generally attempt to ask permission before reposting identifiable customer photographs or videos when reasonably practical, even where content has been voluntarily submitted to us for sharing.

Simply mentioning or tagging Frank’s on social media does not, by itself, mean that Frank’s will use the content without consideration of the circumstances and applicable platform rules.

Use of customer-created content in paid advertising or other substantial commercial advertising campaigns may be subject to separate permission or agreement.

If you would like Frank’s to stop using customer content previously submitted to us, you may contact Orders@franksboots.com. We will consider reasonable removal requests for future uses, although removal may not always be possible for materials already printed, published, distributed, or incorporated into completed content.

23. INTELLECTUAL PROPERTY

The Frank’s website and Frank’s-owned content, including photographs, videos, graphics, logos, product names, written material, designs, illustrations, and website elements, are protected by applicable intellectual-property laws.

Nothing in these Terms grants permission to reproduce, modify, distribute, sell, publish, or commercially exploit Frank’s-owned content without authorization.

References to third-party trademarks, brands, products, or materials remain the property of their respective owners.

24. THIRD-PARTY SERVICES AND LINKS

Our website may contain links to or integrations with third-party websites and services, including:

• Shopify
• Payment processors
• Financing companies
• Shipping carriers
• Social-media platforms
• Analytics providers
• Advertising platforms
• Other service providers

Third-party services are governed by their own terms and privacy practices.

Frank’s does not control and is not responsible for the independent operation of third-party websites or services.

25. PRIVACY

Our collection, processing, and use of personal information is governed by our Privacy Policy.

By using our website or services, you acknowledge that information may be processed as described in that policy.

26. PROHIBITED CONDUCT

You may not use our website, services, or customer-service channels to:

• Engage in fraudulent transactions.
• Impersonate another person or company.
• Submit knowingly false information.
• Infringe intellectual-property rights.
• Distribute malicious software.
• Attempt unauthorized system access.
• Interfere with website functionality.
• Harass or threaten employees or other individuals.
• Engage in unlawful activity.

Frank’s may take reasonable measures to protect our customers, employees, business, website, systems, and payment infrastructure from suspected fraud, abuse, threats, or unlawful conduct.

27. WEBSITE AVAILABILITY

We work to keep our website accurate, secure, and available but cannot guarantee uninterrupted or error-free access.

Our website may occasionally be unavailable because of maintenance, updates, technical problems, third-party outages, cyber incidents, or other events outside our reasonable control.

Nothing in this section affects our obligations regarding orders already accepted or rights provided by applicable law.

28. DISCLAIMER AND LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Frank’s will not be liable for indirect, incidental, special, consequential, or punitive damages arising solely from the use or inability to use our website or services.

Nothing in these Terms excludes or limits liability where doing so would be prohibited by law.

Nothing in these Terms is intended to waive or eliminate rights or remedies available under applicable federal or state consumer-protection laws.

29. INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold Franks Boot Company harmless from claims, damages, losses, liabilities, or reasonable expenses arising from:

• Your unlawful misuse of our website or services.
• Your material violation of these Terms.
• Your infringement of another person’s rights.
• Content you submit when you did not have the legal right to provide or authorize its use.

30. GOVERNING LAW AND VENUE

These Terms and transactions with Franks Boot Company are governed by the laws of the State of Washington, without regard to conflict-of-law principles, except where applicable law requires otherwise.

Subject to any consumer rights regarding jurisdiction or venue that cannot legally be waived, disputes or legal proceedings relating to these Terms, our website, or purchases from Frank’s may be brought in the applicable state or federal courts located in Spokane County, Washington.

Nothing in this section prevents Frank’s or a customer from attempting to resolve a dispute informally before legal proceedings are initiated.

31. CHANGES TO THESE TERMS

Frank’s may update these Terms periodically to reflect changes in our website, products, services, policies, business operations, or applicable legal requirements.

The current version will be posted on our website with an updated effective date.

Changes will apply prospectively unless applicable law permits or requires otherwise.

We will not retroactively modify Terms governing an existing transaction in a manner that unlawfully removes rights already available to a customer.

32. SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law or severed as appropriate.

The remaining provisions will continue in effect.

33. NO WAIVER

Frank’s failure to enforce a provision of these Terms on one occasion does not waive our right to enforce that provision or another provision in the future.

34. ENTIRE AGREEMENT

These Terms, together with our Return, Exchange & Cancellation Policy, Shipping Policy, Privacy Policy, product-specific terms, and any other policies incorporated by reference, constitute the applicable agreement between the customer and Frank’s regarding use of our website and purchases made through it.

For wholesale or dealer transactions, any separate written dealer agreement, wholesale agreement, accepted quote, or other applicable commercial agreement will also form part of the agreement between the parties.

If a specific product, promotion, service, wholesale transaction, or dealer agreement includes terms that directly conflict with these general Terms, the more specific applicable terms will control to the extent of the conflict.

35. CONTACT US

Questions regarding these Terms may be directed to:

Franks Boot Company
3805 N Market St
Spokane, WA 99207
United States

Phone: (509) 309-2903
Email: Orders@franksboots.com