Refund policy

RETURN, EXCHANGE & CANCELLATION POLICY

FRANK’S BOOTS

Returns

All returns are subject to inspection and approval by Frank’s Boot Company and will be considered on a case-by-case basis.

To qualify for a return, boots must:

  • Be returned within 30 days of purchase.
  • Be in new, unworn condition.
  • Include the original packaging and sales receipt.
  • Not show signs of outdoor wear or use.

Boots that have been worn outside or are determined to be in used condition may be considered non-returnable.

A 20% processing/service fee applies to all returned Frank’s Boots.

Customers are responsible for all return shipping costs.

In-Stock Boot Exchanges

If an in-stock boot does not fit correctly and you would like the same style/model in a different size, we offer one size exchange per order.

To qualify for an exchange:

  • Boots must be returned within 30 days of the purchase date.
  • Boots must be inspected and determined by Frank’s Boot Company to be in brand-new, unworn condition.

If you would like to exchange your boots for a different style or model, return the original pair to us. Once the return is approved, we will issue store credit that can be used toward a new order.

Please keep in mind that the replacement style or size may not be currently in stock. If it is not available, the new order will be subject to our current production lead times.

DESIGN MY OWN / CUSTOM BOOTS

All Design My Own and custom boot orders are FINAL SALE and are not eligible for return, refund, or exchange.

Final-sale items also include:

  • Custom or hand-cut uppers
  • Factory seconds
  • Mis-mates

Because these products are made or sold specifically under these conditions, no refunds or exchanges will be accepted.

WARRANTY

Frank’s Boot Company guarantees our boots against defects in materials or workmanship for up to one year from the original purchase date.

Our warranty does not cover:

  • Normal wear and tear
  • Damage caused by fire
  • Damage caused by water, weather, or other natural elements
  • Damage caused by misuse or conditions outside normal use

Shipping and freight costs are not covered under warranty.

Safety Toe Boots

We cannot guarantee the comfort or individual fit of safety toe boots. Steel and composite safety toe inserts are manufactured by third-party suppliers.

Rubbing, pressure, or contact with the safety toe inside the toe box is not considered a defect in materials or workmanship and is therefore not covered under our warranty.

If you have a concern with your boots, please contact us. We will evaluate the issue and determine whether a repair or other resolution is appropriate.

RETURN AUTHORIZATION REQUIRED

All returns and exchanges require a Return Merchandise Authorization (RMA) number issued by Frank’s Boot Company before the product is sent back.

To request an RMA number, please call and speak with one of our sales associates. We will discuss the reason for the return or exchange and determine whether the product qualifies.

Frank’s Boot Company
Phone: (509) 309-2903

Please do not send boots back without first receiving an RMA number.

ORDER CANCELLATIONS

Order cancellations are considered on a case-by-case basis.

If an order is cancelled before production begins, a 20% cancellation fee will apply.

If an order is cancelled after production has begun, the cancellation fee will be based on how far the boots have progressed through the production process and may be up to 50% of the order total.

Depending on the stage of production or the nature of the order, some orders may no longer qualify for cancellation.

ALL OTHER BRANDS

Returns

Products from other brands must be returned in new, unworn condition with the original packaging and sales receipt.

All returns are considered on a case-by-case basis and are subject to inspection by Frank’s Boot Company.

Products that have been worn outside or are determined to be in used condition are not eligible for return.

Customers are responsible for all return shipping costs.

A 20% restocking fee may apply.

Return Authorization

All returns require a Return Merchandise Authorization (RMA) number issued by Frank’s Boot Company.

To request an RMA number, please call and speak with one of our sales associates before sending your item back.

Phone: (509) 309-2903

Special Orders

Special-order products, including specific brands, models, or sizes ordered at a customer’s request, are considered FINAL SALE.

Special orders are non-refundable and are not eligible for return or exchange.