A STEP-BY-STEP GUIDE ON HOW TO ORDER:
BUILD: Choose "Standard Option" or the "Design My Own Boot" option
Design My Own Boot
For customizable boots, choose this option. Here you are able to personalize the boot, such as different leather, stitching, hardware color, and a host of add-ons and our skilled craftsman will create the boot you've designed. You can order a standard size or choose to submit a fit sheet and have the boot made to the exact specs of your foot and leg.
FIT SHEET SUBMISSION: Choose the "Mail" button or "Fit sheet On File" option
Mail: By clicking this option, we will know you've downloaded and completed a fit sheet and it is in the mail to us. Once received, it is date stamped. It may take up to two weeks to receive it. Our fit consultant will assess it and contact you by phone in approximately 6-8 weeks. They will go through a series of questions to ensure the most accurate fit possible. The lead time begins the day we receive your fit sheet.
Fit sheet On File: By clicking here, we know we've sized you already from a previous order and have your sizing information on file.
SIZE AND WIDTH: Choose your own size only if you are absolutely certain of your size in the last you've chosen.
Conversion Chart: We offer sizing chart, however it is meant to be used as a guideline, not a guarantee of the fit. We encourage our customers to reach out by phone if they need assistance with choosing a size. 509-309-2903
If you chose the Build My Own Boot Option, there will be a series of online options available, such as upper height, leather colors, and other add-ons. If there are limited edition leathers or other customizations unavailable online, once your order has been submitted, you must immediately email firstname.lastname@example.org with:
- Your online order # as a reference
- The name you placed the order under
- Leather choice(s) and specify Smooth, Roughout or SM/RO
- Include custom options not available online
If you'd like to inquire about an in person fit for groups of 15 or more, please see our Mobile/Group Fitting page.
If you need a fit consultation for a PATRIOT or have questions when completing your fit sheet, call (509) 309-2903 to speak to one of our fit consultants--they would be happy to assist you over the phone.
We are also available at our Spokane, WA location Monday-Friday 9am-5pm, and Saturdays 10am-2pm for an in-person fit and consultation free of charge.